Question 1

What products or services does Apex Digital Dental offer?

Accepted Answer

1. Lab Products - Fixed Prosthesis, EVO Fusion Digital Denture
2. Implant Planning Surgical Guide
3. Digital Smile Design (DSD)
4. 3D Printing
5. Hardware - (Intraoral Scanners - Medit i600 | Medit i700 | Medit i700 wireless | CBCT - RAYScan Alpha Plus | Facial Scanner - RAYFace)
6. Subperiosteal Implant - BTK
7. Software - Exocad
8. Clear Aligner - TrioClear
9. Sports Guards - MyProform
10. Anti-snoring Devices - Rylax
11. Night Guards
12. Orthodontic Appliances

Question 2

How can I place an order for Apex Digital Dental products?

Accepted Answer

To place an order for our products, you can contact

+60 10-668 1288 (https://wa.link/aw0tif)- General Line & Case Collection
+60 16-988 9311 (https://wa.link/nmnmrd)/ +60 16-988 9223 (https://wa.link/2hk35z)- Product Enquiry
+60 16-988 9223 (https://wa.link/2hk35z)- TrioClear Aligner

Question 3

What do I need to send to Apex Digital Dental for case?

Accepted Answer

Generally,
A: Impression, study model, silicon bite, intra oral photos, job sheet (clinic name, patient name, requirement)

B: Upper and lower STL file, bite STL file, job sheet (clinic name, patient name, requirement)

Question 4

What payment methods are accepted by Apex Digital Dental?

Accepted Answer

We accept various payment methods, including credit cards, bank transfers, & online transfer. Details regarding accepted payment methods can be obtained from our sales team.

Question 5

What is the warranty period for Apex Digital Dental products?

Accepted Answer

The warranty period is 1 Year for our lab products.

Question 6

What is the delivery lead time Apex Digital Dental?

Accepted Answer

In Klang Valley:
 • In-house dispatch: Same day
 • Courier: Depends on the courier service

Outside Klang Valley
 • Gdex: 2 to 3 working days
 • Courier: Depends on the courier service

Question 7

Does Apex Digital Dental offer discounts or promotions for bulk orders?

Accepted Answer

Discounts or promotions for bulk orders may be available. Contact our sales team to discuss bulk order requirements and inquire about any available discounts or promotions.

Question 8

Does Apex Digital Dental offer any product training or continuing education programs for dental professional?

Accepted Answer

Yes, we offer product training and continuing education programs for dental professionals through our Center of Dental Education (CDE). We conduct courses and workshops to enhance the skills and knowledge of dental professionals.

Question 9

What is the turnover time for Apex Digital Dental?

Accepted Answer

Non-implant crown:

1. 1-5 units: 5 to 7 working days (after receiving complete components)
2. More than 5 units: 7 to 9 working days (after receiving complete components)

Implant crown:

1. 1-5 units: 5 to 7 working days (after receiving complete components)
2. More than 5 units: 7 to 9 working days (after receiving complete components)

*2 weeks for TrioClear, MyProform (Sport Guards), Rylax (Anti-snoring Devices), Night Guards & Orthodontic appliances. (After receiving complete components)

Contact Us

+60 10-668 1288
(General Line & Case Collection)

+60 16-988 9311 / +60 16-988 9223
(Product Enquiry)

+60 16-988 9223
(TrioClear Aligner)

info@apexdental.com.my

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